Brick-and-mortar retail is constantly evolving, and it’s crucial for brands to adapt to changing trends and consumer expectations. Today’s shoppers seek more than just products on shelves – they want memorable experiences, exceptional customer service, in-depth product knowledge, and the ability to try before they buy.
To meet these demands, it’s essential to ensure consistency across all touchpoints, maintain clear brand positioning, and deliver an engaging, authentic tone of voice.
As our lifestyles evolve, the boundaries between spaces are blurring. It’s increasingly common for retail outlets to merge with eateries, hotels, and coworking spaces, creating dynamic, multi-purpose environments.
A visually stunning retail environment thrives when built on solid branding foundations. Our retail designers specialise in developing your brand through collaborative workshops, in-depth analysis, and strategic positioning, ensuring your vision is clear and compelling from the start.
Our 20+ years of ‘big brand, big project ‘experience has helped mould our proven process for independent shop owners to national retailers. We provide expert guidance from concept to completion to avoid wasted time and money and utilise the resources we have to hand.
We source, specify and procure all elements required to turn a project from concept to reality. These include, but aren’t limited to, furniture, lighting, bespoke joinery, signage, servery equipment, kitchen equipment and planting.
We love the ambitious and courageous nature of our clients, allowing us to devote ourselves to their journey and bringing the vision to life. We love working with a broad range of retail clients, from barbers to jewellery shops and beyond.
– Brief Creation
– Strategic Thinking
– Branding Advice
– Competitor Analysis
– Measured Survey
– Space Planning
– Lookbook
– Sketches
– Concept Creation
– Specifying
– 3D Visualisation (CGI)
– Sample Boards
– Technical Drawing Pack
– Construction Details
– Tender Guidance
– FF&E Schedules
– Bespoke Joinery/Furniture Design
– Planning Applications
– Building Control Drawings
– Principal Designer & CDM Management
– Design Management
– Contractor Liaison
– Snagging and Quality Control
– Site Meeting Attendance
– Procurement
– Design Engineering
We can be as hands on as you like and are more than happy to provide guidance from beginning to end. We can source, specify and procure all of the elements required to turn the concept into a reality. We love the ambitious and courageous nature of our clients, allowing us to join them on their journey to bring their vision to life.
With our design hubs in Birmingham, Yorkshire and an office in London for meetings, we are never far away from a project.
For us, experience-driven retail design is about transforming traditional shopping spaces into immersive environments that captivate and engage. It’s more than just product displays; we design every element—lighting, layout, sensory elements—to enhance the customer journey, making each visit memorable and meaningful. The goal is to connect with customers on an emotional level, building loyalty and making them eager to return.
Today’s retail spaces are about more than just transactions; they’re destinations that combine shopping with lifestyle experiences. Our hybrid approach integrates retail with hospitality, coworking, or even dining spaces, creating multifunctional environments that reflect modern consumer lifestyles. By designing spaces that blend shopping with social and interactive experiences, we help brands build stronger customer relationships and increase foot traffic.
We’re not your typical retail design agency—we’re a close-knit team that approaches every project with a personal touch. We don’t just design for you; we design with you, immersing ourselves in your brand’s vision and goals as though they were our own. We’ve worked with global brands like JD Group, Disney, and Marks & Spencer, but we’re equally passionate about helping independent retailers create spaces that resonate with their unique customer base.
We strongly believe that a successful retail space starts with a solid brand foundation. That’s why we offer brand development services to support your retail vision. From brand positioning and workshops to creating a clear narrative that flows through your space, we ensure your retail environment is not just visually appealing but also tells your brand’s story in a way that customers will remember.
Absolutely. We love working with independent business owners, and our experience extends to projects of all sizes, from jewellery shops to barbers. Our team understands the unique challenges independent retailers face, and we work closely with you to tailor our process to your needs and budget. Whether you’re launching a new shop or refreshing an existing one, we’re dedicated to helping you make a bold statement in your market.
Our retail design process follows four main stages: Define, Design, Develop, and Deliver. In Define, we create a brief and build a strategy; in Design, we develop your concept and visual elements; in Develop, we work on technical details and secure approvals; and in Deliver, we oversee construction, installation, and final touches. From start to finish, we handle everything, ensuring a seamless journey that aligns with your vision and goals.
We handle every detail required to bring your retail space to life. This includes sourcing furniture, lighting, display units, and materials, as well as creating custom joinery and signage unique to your brand. By managing each component, we ensure that all elements work together to create a cohesive, engaging space that resonates with your customers. Our goal is to deliver a complete, visually compelling environment that supports your brand’s success.
